Door furniture that will last you a lifetime
We place a very high emphasis on quality assurance and offer an extended, conditional warranty of up to 25 years across most of our door handles and other door hardware. As a best-practice business, quality assurance is a manifestation of the values to which our company and employees subscribe, and an accountability that ensures quality outcomes.
Best-practice quality control ensures our door hardware is of the highest calibre
The measurement of best-practice quality assurance processes at the source delivers the quality outcomes our customers expect. Our manufacturing follows strict guidelines. This starts with detailed product drawings that are tested with a multitude of samples to ensure the hardware can pass rigorous quality testing, building codes and fire rating standards. Quality control starts with testing raw material quality and continues throughout various stages of manufacturing to end product testing.
Sophisticated management systems to fulfil your architectural hardware requirements
Our Enterprise-wide Management System (ERP) controls all aspects of our business operations and customer delivery. It delivers real-time information that enables us to view orders, products and customer details from any location, anytime. Our Sales and Operations Planning (S-OP) principles create a close relationship between market demand and the products we produce. With careful management, our Delivery in Full on Time (DIFOT) ratios and inventory accuracy (industry standard measurement) are extraordinarily high. This enables us to seamlessly meet customer demand, which is evidenced by our recurring business, referrals, high-profile clients and award-winning projects.
We always welcome customer feedback and look to continuously improve performance as a core part of our philosophy and business practice.